case study – Jurnal Pengurusan

Knowledge Management Strategy and Human Capital Management in Hotel Industry

apriyaliwahab — Tue, 11 Oct 2022 01:40:13 +0000

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.

Managing CSR Initiatives from the Islamic Perspective: The Case of Bank Islam Malaysia Berhad (BIMB)

amrularshad — Sun, 09 Oct 2022 14:30:04 +0000

From the Islamic perspective, corporate social responsibility (CSR) is a mean to maintain a good relationship with Allah (SWT), other human beings and the environment. However, the process of managing CSR initiatives in accordance with Islamic principles has been given scarce attention in the literature. Thus, this study aims to describe and develop a managerial guideline for the process of managing CSR initiatives based on the Tawhid and Shariah paradigms. Using the case study approach, CSR key players and beneficiaries at Bank Islam Malaysia Berhad were interviewed, several series of in-field observations of these events were conducted and the CSR documentation was reviewed to better understand the processes involved. The findings of this study indicate that the processes of managing CSR initiatives at Bank Islam have become more systematic and well-planned. Hence, the proposed managerial guideline may add new insights to the CSR body of knowledge and may help business entities to manage CSR more systematically.

Exploring the Contemporary Issues of Corporate Share Waqf Model in Malaysia with the Reference to the Waqaf An-Nur Corporation Berhad

Nur_161 — Sat, 08 Oct 2022 20:15:08 +0000

The paper aims to explore the administration and management issues of Corporate Share Waqf Model through the experience of Waqaf An-Nur Corporation Berhad. The qualitative approach notably case study is used to obtain the experiences and perception on the current practice and the issues related to administration and management of Corporate Share Waqf Model. Based on the in-depth interview findings, this study reveals that Waqaf An-Nur Corporation Berhad as pioneer of Corporate Share Waqf model faces several issues in their administration and management. The taxation, regulation, forms of dividend payment and administration are found to be the main hurdles in administering and managing Corporate Share Waqf Model particularly in Malaysian Context. This study provides recommendations for the policy maker in order to address the issue of administration and management of Corporate Share Waqf Model.

Kajian Kes Perlaksanaan Etika Kerja Islam (EKI) di Johor Corporation (JCorp): Tumpuan kepada Perlaksanaan dan Faedahnya

Nur_161 — Sat, 08 Oct 2022 19:13:37 +0000

The literature reveals that work ethic is a paramount issue which affects organisational management and performance. This article aims to study the Islamic work ethics practices in JCorp. This article also aims to assess the benefits received as a result of Islamic work ethics practices at JCorp. This study was conducted using qualitative methods involving JCorp as a case study. Semi-structured interviews were used as the main data collection methods, which are in turn supported by data collection methods by examining the relevant documents. The JCorp’s top managers and executives were interviewed to examine Islamic work ethics practiced at JCorp and benefits received from it. The research findings showed that there were seven Islamic work ethics practiced in JCorp namely work was considered as worship to Allah SWT, discipline, trust, shura, justice, continuous improvement and vigor. Islamic work ethics practices has resulted significant benefits to JCorp’s workforce, to JCorp organisation itself and also to the public. Among the benefits are the development of workforce who demonstrate a high job commitment, providing opportunities for promotion, low staff turnover and loyal experienced workforces. Other benefits such as JCorp able to actively deliver social responsibility, including a program named Waqf An-Nur Clinics. Implementation of Islamic work ethics also helps JCorp in making huge profits in business, thus contributing to economic growth in the state of Johore and nation. This study shows that with the cooperation of management and employees, the Islamic work ethic has been successfully implemented in JCorp. The findings from this study can be employed as a guideline to managers in their endevour to practice Islamic work ethics effectively.