/jurnalpengurusan Sat, 15 Oct 2022 10:48:40 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 /jurnalpengurusan/article/corporate-social-responsibility-and-market-orientation-an-integrated-approach-towards-organizational-performance/?utm_source=rss&utm_medium=rss&utm_campaign=corporate-social-responsibility-and-market-orientation-an-integrated-approach-towards-organizational-performance Sat, 15 Oct 2022 10:48:40 +0000 /jurnalpengurusan/?post_type=article&p=6386 Takaful operators in countries dominated by Muslim are still experiencing low penetration rate. New emerging customer segments have higher expectation where Takaful operators need more innovative approaches in acquiring and retaining customers. Moreover, Takaful companies need to apply marketing, societal and entrepreneurial concept to make the industry more competitive. Although many Islamic banking and Takaful studies have been conducted, empirical Takaful research is still limited. Therefore, the primary focus of this study is to empirically investigate the influence of market orientation and corporate social responsibility (cSR) towards Takaful agencies’ organizational performance in Malaysia. The first phase of the study involved refinement of cSR measurement items by performing exploratory factor analysis (EFA), where a new dimension was identified. The second phase of study was to test the hypotheses by employing all items adopted from past studies including the refined cSR measures. PLS-SEM analysis involving a two-step approach on 211 valid data shows co-adoption of cSR and market orientation influences organizational performance.

]]> /jurnalpengurusan/article/csr-and-sustainability-of-islamic-banking-the-bankers-view/?utm_source=rss&utm_medium=rss&utm_campaign=csr-and-sustainability-of-islamic-banking-the-bankers-view Sat, 08 Oct 2022 18:39:03 +0000 /jurnalpengurusan/?post_type=article&p=3447 Islamic banking (IB) practices have spread throughout the World, not only in Muslim countries but also in the West. To sustain in the very competitive market, Islamic banking must be outstanding and resilience from other conventional banks. Hence sustainable banking theme is deemed to be relevant to its operation by incorporating corporate social responsibility (CSR) and sustainable development concepts. Little that we know about CSR and sustainable development practices of Islamic banking from the managerial views. This paper attempts to explore the social responsibility and sustainability dimension of Islamic banking in Malaysia from the management insights. This is an inductive research employing semi- structured interview survey of 11 important Islamic bankers holding various positions. Thematic analysis approach was used to analyse data. The study reveals that Islamic banks are encouraged to perform various CSR activities however activities leading to significant socioeconomic impact are still lacking. Social banking may provide the answer.

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