/jurnalpengurusan Tue, 31 Jan 2023 07:29:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 /jurnalpengurusan/article/evolution-of-the-malaysian-halal-certification-system-viable-system-model-as-the-diagnostic-framework/?utm_source=rss&utm_medium=rss&utm_campaign=evolution-of-the-malaysian-halal-certification-system-viable-system-model-as-the-diagnostic-framework Tue, 31 Jan 2023 07:29:26 +0000 /jurnalpengurusan/?post_type=article&p=6658 As a Muslim-majority country, Malaysia has a responsibility to fulfil the needs of Muslim citizens to practise their religion. Therefore, the Malaysian halal certification system needs to be viable, that is, to be self-sufficient within its environment. The extant literature has explained the elements of viable systems but placed less emphasis on how systems develop into viability. This study aims to bridge this gap by using the Viable System Model to diagnose the globally recognised Malaysian halal certification system as the system-in-focus. This qualitative study gathered data mainly from interviews with 20 executives from relevant institutions with direct involvement in the system’s implementation. The findings of the study provide insights into the development milestones of a system with elements of viability. Among others, this development was found to happen in stages that are marked by crises and corresponding actions by the respective authorities. Suggestions for the system’s viability are provided.

]]> /jurnalpengurusan/article/consumer-retaliation-to-halal-violation-incidents-the-mediating-role-of-trust-recovery/?utm_source=rss&utm_medium=rss&utm_campaign=consumer-retaliation-to-halal-violation-incidents-the-mediating-role-of-trust-recovery Sat, 08 Oct 2022 14:26:39 +0000 /jurnalpengurusan/?post_type=article&p=2844 In recent years, there have been several cases in which Halal certification has been rescinded by the authorized institutions due to negligence to adhere to the certify standards of Halal products. The purpose of this study is to explore the influence of severity of Halal violation on consumer anti-consumption behaviors through the mediating role of trust recovery. A survey design using cross-sectional primary data from 212 Malaysian consumers that were aware and/or had experienced the violation of a Halal certification was collected. Hypotheses related to determinants and outcomes of anti-consumption behavior were tested by means of Structural Equation Modeling (SEM). Findings show that trust recovery and anti-consumption behaviors are negatively related; the severity of Halal violation is positively related to anti-consumption behaviors. Moreover, the finding suggests that trust recovery partially mediates the relationship between severity and anti-consumption behaviors. These results establish a previously unexplored link. Implications for Halal food industry are discussed.

]]>