/jurnalpengurusan Thu, 15 Feb 2024 02:58:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 /jurnalpengurusan/article/impact-of-balanced-scorecard-on-managerial-performance-mediating-effects-of-role-clarity/?utm_source=rss&utm_medium=rss&utm_campaign=impact-of-balanced-scorecard-on-managerial-performance-mediating-effects-of-role-clarity Fri, 31 Mar 2023 04:54:06 +0000 /jurnalpengurusan/?post_type=article&p=6832 Performance of hotel operational managers is crucial in delivering quality service to customers. Prior studies claimed that balanced scorecard (BSC) measures can clarify managers’ roles to improve their performance. Thus, this study examines the relationship between the BSC measure, role clarity, and managerial performance in the Malaysian hotel sector. This study also investigates the mediating effect of role clarity between the BSC measures and managerial performance. 475 questionnaires were distributed to managers of 3-, 4-, and 5-star hotels in Malaysia. Analysis from Structural Equation Modelling (SEM) found a significant relationship between the BSC measures and role clarity. Role clarity has a significant impact on managerial performance. The results also found that role clarity partially mediates the relationship between the BSC measures and managerial performance. These results provide information to policymakers on the importance of BSC measures to stimulate positive behaviour through role clarity for managers to deliver quality service.

]]> /jurnalpengurusan/article/knowledge-management-strategy-and-human-capital-management-in-hotel-industry/?utm_source=rss&utm_medium=rss&utm_campaign=knowledge-management-strategy-and-human-capital-management-in-hotel-industry Tue, 11 Oct 2022 01:40:13 +0000 /jurnalpengurusan/?post_type=article&p=5220 The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.

]]>