/jurnalpengurusan Tue, 31 Jan 2023 03:48:31 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 /jurnalpengurusan/article/post-covid-19-organizational-resilience-in-the-manufacturing-and-service-industries/?utm_source=rss&utm_medium=rss&utm_campaign=post-covid-19-organizational-resilience-in-the-manufacturing-and-service-industries Tue, 31 Jan 2023 03:48:31 +0000 /jurnalpengurusan/?post_type=article&p=6643 COVID-19 has shaken the business industry and forced a revisit of the resilience literature. Though organizations’ management have adopted measures prescribed by the literature, these measures have been unable to provide a fit-for-all solution. This has motivated this study to re-examine the organizational resilience factors driving operational performance in the post-pandemic era, specifically in consideration of the role of firm industry orientation and firm size. Thus, the preset study aims it to identify to what extent the organizational resilience (ability, adaptability, agility and flexibility) effects the operational performance; and, to determine how the firm size influence the relationship between organizational resilience and the operational performance of the manufacturing and service sectors. Data was collected from 85 organizations in the Malaysian manufacturing and services industries and analyzed using PLS-SEM. The results show that the agility and flexibility dimensions of resilience have a significant positive effect on operational performance, while the ability and adaptability dimensions have no such effect. Additionally, firm size was found to be insignificant in the relationship between organizational resilience and operational performance. The findings reveal that resilience is vital for the sustainability of an organization in this turbulent and complex business climate. Therefore, managers should thus consider incorporating appropriate resilience strategies in both opportunities and operations to embrace different strategies to leverage organizational resilience post COVID. Ultimately, the government should utilize these findings for policymaking when leading post-COVID-19 projects and initiatives.

]]> /jurnalpengurusan/article/faktor-kejayaan-pemikiran-lean-dan-pencapaian-operasi-di-sektor-perkhidmatan/?utm_source=rss&utm_medium=rss&utm_campaign=faktor-kejayaan-pemikiran-lean-dan-pencapaian-operasi-di-sektor-perkhidmatan Tue, 11 Oct 2022 08:10:57 +0000 /jurnalpengurusan/?post_type=article&p=5449 In global competition, the service sector has to focus on fulfilling consumers’ demand that need a quality services yet, at a low cost. The usage of quality improvement practices such as Lean, able to fix organizations’ operational to achieve the objective. The application of Lean in service sector is more familiar with the term ‘Lean Thinking’ due to the enhancement of operational based on five principles of Lean Thinking. Therefore, this research was conducted to test whether the application of Lean Thinking in a few public and private hospitals in Malaysia can assist in operational performance. Other than that, the purpose of this study is to identify the important internal and external factors that contribute to the success of Lean Thinking in service sector. In this research, Resource-based View Model approach was used as an underlying theory to identify internal factors which is workers oriented that influence the success of the Lean Thinking. The internal factors were than divided to general factors and specific factors. General factors are made of top management, training and education, communication and employees involvement; while the specific factor is thinking development. In this study, external factor which is government interference was also tested as the public hospitals are very bounded to the government policy. The data was analysed using Partial Least Square (PLS) approach. The result showed only internal factors (general factors and specific factors) have influences towards the operational performance. Meanwhile, the external factor which is government interference does not influence the success of Lean Thinking practices in public and private hospitals in Malaysia. The result was parallel with the previous researchers that the important factor that moved the improvement practices must be started from the organization’s internal strengths. These findings are important as a guideline to the practitioners to prioritize the factors based on workers oriented in order to increase operational achievements through Lean Thinking.

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