/jurnalpengurusan Thu, 15 Feb 2024 02:58:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 /jurnalpengurusan/article/impact-of-balanced-scorecard-on-managerial-performance-mediating-effects-of-role-clarity/?utm_source=rss&utm_medium=rss&utm_campaign=impact-of-balanced-scorecard-on-managerial-performance-mediating-effects-of-role-clarity Fri, 31 Mar 2023 04:54:06 +0000 /jurnalpengurusan/?post_type=article&p=6832 Performance of hotel operational managers is crucial in delivering quality service to customers. Prior studies claimed that balanced scorecard (BSC) measures can clarify managers’ roles to improve their performance. Thus, this study examines the relationship between the BSC measure, role clarity, and managerial performance in the Malaysian hotel sector. This study also investigates the mediating effect of role clarity between the BSC measures and managerial performance. 475 questionnaires were distributed to managers of 3-, 4-, and 5-star hotels in Malaysia. Analysis from Structural Equation Modelling (SEM) found a significant relationship between the BSC measures and role clarity. Role clarity has a significant impact on managerial performance. The results also found that role clarity partially mediates the relationship between the BSC measures and managerial performance. These results provide information to policymakers on the importance of BSC measures to stimulate positive behaviour through role clarity for managers to deliver quality service.

]]> /jurnalpengurusan/article/the-role-of-relationship-value-in-manufacturer-retailer-context/?utm_source=rss&utm_medium=rss&utm_campaign=the-role-of-relationship-value-in-manufacturer-retailer-context Sat, 08 Oct 2022 07:47:26 +0000 /jurnalpengurusan/?post_type=article&p=2233 The content and form of relationship value dominate the literature. The study aims to add to relationship value research by examining its dimensions and outcomes. The relationship value presents a new taxonomy beyond the cost and benefit conception of value that dominates existing literature. Its consisting of four dimensions, i.e., personal, financial, knowledge and strategic value. The focus of the research, which synthesizes a conceptual framework from the relationship value framework, is on business-to-business situations and the value of the relationship to the manufacturer. Using structural equation modeling, the study examines the influence of relationship value on relational trust, relational commitment and performance. The sample covers 259 retailers categorized as Small and Medium Enterprises (SMEs) in Indonesia. It was found that relationship value drives relational trust and relational commitment perceived by retailers. In addition, both of them are key factors that nurture the value of relationships between manufacturers and retailers. Finally, relationship value is a determinant of business performance.

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