trust – Jurnal Pengurusan

The Significance of Personal Value, Risk Attitude and Trust on Life Insurance Ownership in the Northern Regions of Malaysia

Amirulilul — Mon, 10 Oct 2022 00:36:17 +0000

This paper examines the relationships of life insurance ownership with personal value, risk attitude and trust among the individuals in the northern regions of Malaysia to enable the undertaking of appropriate actions in promoting life insurance ownership by individuals (residing in the northern regions of Malaysia) who have not owned life insurance yet. A structured questionnaire was used to collect data. Stratified random sampling method was used to approach respondents. The data were subject to binary logistic regression analysis. The major finding shows that only trust is found to have a (positive and) significant relationship with life insurance ownership. Thus, this paper proposes that life insurance agents are required to undergo professional trainings in life insurance selling to minimize the incidents of misconducts among agents. This can promote a greater trust among the prospects in agents and increase the likelihood of owning life insurance. In addition, directions for future research are also highlighted.

Managing the Dimensions of Relationship Marketing in the Food Service Industry

sufizulkarnain01 — Sun, 09 Oct 2022 16:18:43 +0000

The present paper proposes a new instrument for measuring relationship marketing that is uniquely designed for the foodservice industry. In particular, the underlying dimensions of relationship marketing as perceived by customers are identified. The proposed 31-item instrument is empirically tested for unidimensionality, reliability and validity using both exploratory and confirmatory factor analyses. A factorial analysis suggests that relationship marketing is a multidimensional construct consisting of four key dimensions: trust, communication, empathy and commitment. A subsequent multiple regression analysis reveals that all of the dimensions are positively correlated with customer loyalty and trust is the most important dimension.

The Moderating Function of Communication on the Relationship between Entrepreneurship Orientation, Learning Orientation and International Relationship Trust

amrularshad — Sun, 09 Oct 2022 14:34:59 +0000

Small and medium-sized enterprise exporters that build trusting relationships with foreign importers are strategically helpful in overcoming the challenges brought about by internationalization. Trust facilitates knowledge sharing between partners, and it allows small firms to expand their foreign market knowledge and consequently reduce their uncertainties that are caused by the unfamiliarity of international markets. Although building trust is central to fostering inter- organizational relationships, limited research effort has been exerted on the process of developing and maintaining a trusting relationship. Based on resource-based view, this study assumes that capability in building international relationship trust is a function of organizational unique cultural orientations namely entrepreneurship orientation and learning orientation. Furthermore, the literature demonstrates that communication between partners moderates the relationship between entrepreneurship orientation and learning orientation, and relationship trust. Data was collected from small and medium business exporters in manufacturing sector. The sample consisted of 179 participants and data was analyzed using hierarchical moderated regression analysis. The results show that the relationship between learning orientation and trust is moderated by communication. In addition, the relationship between entrepreneurship orientation and trust is positive and significant. At the end of this paper, discussion, implications and limitations are presented.

Factors Effecting Online Shopping Behaviour with Trust as Moderation

amrularshad — Sun, 09 Oct 2022 13:02:43 +0000

The purpose of this research is to study financial risk, product risk, privacy risk, and convenience risk influence on internet buying behaviour with trust as moderator. For this purpose, data were gathered from students that are studying in HEC recognized universities in Punjab, Pakistan. Five hundred fifty questionnaires were used for analysis by using the partial least square equation modeling technique. Outcomes reveal that financial risk, product risk, and privacy risk significantly decrease online shopping behavior. Trust significantly enhances online shopping behaviour. Trust moderates between (product risk, privacy risk, and convenience risk) and online shopping behaviour. This research is the pioneering research that tests the moderating role of trust between financial risk, product risk, privacy risk, convenience risk, and internet buying behaviour by using TPB theory and SET theory.

Consumer Retaliation to Halal Violation Incidents: The Mediating Role of Trust Recovery

SITI HASLINA TON ZAINAL ABIDIN — Sat, 08 Oct 2022 14:26:39 +0000

In recent years, there have been several cases in which Halal certification has been rescinded by the authorized institutions due to negligence to adhere to the certify standards of Halal products. The purpose of this study is to explore the influence of severity of Halal violation on consumer anti-consumption behaviors through the mediating role of trust recovery. A survey design using cross-sectional primary data from 212 Malaysian consumers that were aware and/or had experienced the violation of a Halal certification was collected. Hypotheses related to determinants and outcomes of anti-consumption behavior were tested by means of Structural Equation Modeling (SEM). Findings show that trust recovery and anti-consumption behaviors are negatively related; the severity of Halal violation is positively related to anti-consumption behaviors. Moreover, the finding suggests that trust recovery partially mediates the relationship between severity and anti-consumption behaviors. These results establish a previously unexplored link. Implications for Halal food industry are discussed.

The Role of Trust in Budgeting Processes and Managerial Performance: An empirical study in the Local Government of Aceh, Indonesia

syazwinaramjan — Sat, 08 Oct 2022 13:43:45 +0000

The purpose of this study is to investigate a comprehensive model of the relationships between budget participation, procedural fairness, distributive fairness, managerial trust, goal commitment and managerial performance. The analysis using the structural equation model (SEM) is based on 347 individuals who are involved in the budgeting at Regional Apparatus Work Unit (SKPD) in Aceh Province, Indonesia. The results show that participation significantly influences procedural fairness which then managerial trust. Participation however do not influence distribution fairness. The findings also indicate that managerial trust influences budget goals commitment which subsequently enhances managerial performance. It also suggests that increased participation in budgeting fosters a sense of procedural fairness, which in turn increases managerial trust and budget goals commitment which enhances managerial performance. This study is useful in providing an input for local government to design an effective budget planning control process in which procedural fairness can be increased through participation in the process of budgeting and participation becomes a means in the process of increasing trust in management.

Hubungan Antara Konflik dan Tingkah Laku Buli dalam Unit Kerja: Peranan Kepercayaan Sebagai Pengantara

syazwinaramjan — Sat, 08 Oct 2022 13:14:50 +0000

Workplace bullying behavior was found to not only harm employees but also the organization as a whole. Findings from past research have shown that individual and situational factors act as antecedents of bullying behavior. The purpose of this paper is to examine the relationship between conflict and workplace bullying. Specifically, this study hypothesized both direct relationship between conflict and bullying behavior, and indirect relationship between the two variables via trust. To test the validity of the measurement model and to test the hypotheses, Structural Equation Modelling (SEM) statistical technique was employed to analyze the survey data collected from 480 public officers from a large organization in Malaysia. Consistent with Conservation of Resources Theory, the results showed that conflict is directly related to bullying behavior in work unit, and indirectly related through trust as the mediator. The findings of the study contribute to the literature in counter-productive behavior (in general), and specifically in work bullying behavior, by showing the importance of conflict and trust in predicting bullying behavior in work unit.

The Role of Relationship Marketing in Small and Medium Enterprises (SMEs)

syazahzwni — Sat, 08 Oct 2022 12:53:43 +0000

This study examines the role of relationship marketing on Small and Medium Enterprises (SMEs) in Indonesia. Relationship marketing is a concept in marketing management aimed at maintaining long-term relationships with customers. Meanwhile, SMEs occupy a crucial role in sustaining the economy of Indonesia. Therefore, by implementing the concept of relationship marketing, it is expected that customer loyalty on SMEs is formed and can maintain the sustainability of SMEs. The study used survey methods, with a sample pool of 183 SMEs customers. The analysis technique utilized structural equation modeling (SEM) and the data was processed using AMOS Basic. The results show that trust and relational commitment is significantly affected by communication and relational benefits. Meanwhile, trust and relational commitment significantly affect customer loyalty. The variables of similarity and frequency of interactions have no significant effect on either trust or relational commitment of customers of SMEs.

Pemenuhan Kontrak Psikologi dan Perkongsian Pengetahuan: Peranan Kepercayaan, Timbal Balas dan Iklim Kolaboratif sebagai Pengantara

SITI HASLINA TON ZAINAL ABIDIN — Sat, 08 Oct 2022 11:10:09 +0000

The study was conducted to investigate direct relationships between psychological contract fulfilment and knowledge sharing, and indirect relationships via trust, reciprocity, and collaborative climate. Sample for the study comprises of one hundred and forty five academicians from public universities in Malaysia. Hypotheses were tested using Structural Equation Modeling. The findings show that psychological contract fulfilment was not directly related to knowledge sharing, but indirectly related through trust, reciprocity, and collaborative climate. The study supports the call for more empirical evidence concerning the role of situational variables as mediating variables in understanding the relationship between psychological contract and knowledge sharing.

Impak Kepercayaan dan Kesetiaan Pendeposit Lembaga Tabung Haji (TH) terhadap Risiko Kecairan

sufizulkarnain01 — Sat, 08 Oct 2022 06:38:58 +0000

Recently Lembaga Tabung Haji (TH) has been negatively accused from various aspects which may tarnish its reputation. This scenario receives bad reaction from depositors, reducing their trust and loyalty, which leads to withdrawal of deposits. This study aims to identify factors that influence the trust and loyalty of TH besides capturing the trust and loyalty traits of depositors as mediating factors of liquidity risk. This study adopts purposive sampling method and a total of 200 respondents respond to the questionnaires via online and enumerator service. Analysis using PLS-SEM technique revealed that trust mediates the relationship between financial information, security deposit, service quality and image with liquidity risk. Besides that, loyalty mediates the relationship between service quality, customer satisfaction and image with liquidity risk. Therefore, good corporate governance has to be enhanced to gain back the depositors’ trust. Results from this study are expected to assist the management of TH as well as the government to properly manage liquidity risk in ensuring the sustainability of TH in future.