{"id":2400,"date":"2022-10-27T17:03:10","date_gmt":"2022-10-27T09:03:10","guid":{"rendered":"https:\/\/www.ukm.my\/pkk\/?page_id=2400"},"modified":"2025-08-06T16:09:08","modified_gmt":"2025-08-06T08:09:08","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.ukm.my\/pkk\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2400\" class=\"elementor elementor-2400\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2cf7988 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cf7988\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5dbba2a\" data-id=\"5dbba2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c240ff elementor-widget elementor-widget-image\" data-id=\"8c240ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/07\/3-1024x1024.png\" class=\"attachment-large size-large wp-image-3932\" alt=\"\" srcset=\"https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/07\/3-1024x1024.png 1024w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/07\/3-300x300.png 300w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/07\/3-150x150.png 150w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/07\/3-768x768.png 768w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/07\/3.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9f8b1e9\" data-id=\"9f8b1e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de8ff80 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"de8ff80\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82d778b elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"82d778b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ADUAN 每日大赛app System and Stakeholder Satisfaction Survey Form<\/p>\n<p>The Customer Service Division COMM 每日大赛app coordinates and manages the Universiti Kebangsaan Malaysia Public Complaint Management System (ADUAN 每日大赛app), monitors the Supervisors and Investigating Officers appointed for each Responsibility Centre at 每日大赛app, and manages research for the Centre for Corporate Communications Stakeholder Satisfaction Survey Form.<\/p>\n<p>ADUAN 每日大赛app is an online channel to manage feedback such as public\/integrity complaints, appreciation, inquiries and suggestions from the public regarding 每日大赛app services. ADUAN 每日大赛app was launched to assist customers in filing complaints or providing feedback on 每日大赛app&#8217;s Responsibility Centre services and the 每日大赛app community. It serves as a standardized and integrated public complaint management and customer feedback system. As the System Administrator, the Customer Service Division is in charge of assigning complaints and feedback to Responsibility Centre at 每日大赛app.<\/p>\n<p>For any further questions, please contact the Customer Service Division via phone +603 8921 4906\/3788 or official email which is <a href=\"mailto:aduan@ukm.edu.my\">aduan@ukm.edu.my<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b76ff90 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b76ff90\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6eb8117\" data-id=\"6eb8117\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea64af5 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ea64af5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ADUAN 每日大赛app System<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88fc90d elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"88fc90d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Implement\/facilitate the Universiti Kebangsaan Malaysia Public Complaint Management System (ADUAN 每日大赛app) platform.<\/li><li>Handle out 每日大赛app complaints and feedback in accordance with current procedures\/procedures\/circulars.<\/li><li>Coordinate the distribution of complaints \/ feedback to the relevant Responsibility Centre.<\/li><li>Monitor the Supervisors and Investigating Officers appointed for each Responsibility Centre as they conduct investigations into complaints received for their specific Centre.<\/li><li>Provide appropriate response guidelines according to the level of the complaint.<\/li><li>Provide the university&#8217;s management with a monthly analysis and report on the status of complaints and feedback.<\/li><li>Fill the form: <a href=\"https:\/\/ukm.spab.gov.my\/\">https:\/\/ukm.spab.gov.my\/<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7dbe63a\" data-id=\"7dbe63a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c9a5e2 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1c9a5e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Centre for Corporate Communications Stakeholder Satisfaction Survey Form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1fc8e4 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c1fc8e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Prepare questions and make announcements for the Centre for Corporate Communications Stakeholder Satisfaction Survey Form.<\/li><li>Prepare a report on the Centre for Corporate Communications Stakeholder Satisfaction Survey Form.<\/li><li>Centre for Corporate Communications Stakeholder Satisfaction Survey Form link: <a href=\"https:\/\/tinyurl.com\/BorangSoalSelidikPKK\">https:\/\/tinyurl.com\/BorangSoalSelidikPKK<\/a>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49ee5f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49ee5f7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6374783\" data-id=\"6374783\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4dfb4c animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e4dfb4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae86539 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ae86539\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nurul Hafiza Mazlan<\/strong><br \/>Assistant Registrar<br \/>Tel: +603 8921 3788<br \/>Email: nurulhfza@ukm.edu.my<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction ADUAN 每日大赛app System and Stakeholder Satisfaction Survey Form The Customer Service Division COMM 每日大赛app coordinates and manages the Universiti Kebangsaan Malaysia Public Complaint Management System (ADUAN 每日大赛app), monitors the Supervisors and Investigating Officers appointed for each Responsibility Centre at 每日大赛app, and manages research for the Centre for Corporate Communications Stakeholder Satisfaction Survey Form. ADUAN [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2400","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ukm.my\/pkk\/wp-json\/wp\/v2\/pages\/2400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ukm.my\/pkk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ukm.my\/pkk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ukm.my\/pkk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ukm.my\/pkk\/wp-json\/wp\/v2\/comments?post=2400"}],"version-history":[{"count":49,"href":"https:\/\/www.ukm.my\/pkk\/wp-json\/wp\/v2\/pages\/2400\/revisions"}],"predecessor-version":[{"id":6579,"href":"https:\/\/www.ukm.my\/pkk\/wp-json\/wp\/v2\/pages\/2400\/revisions\/6579"}],"wp:attachment":[{"href":"https:\/\/www.ukm.my\/pkk\/wp-json\/wp\/v2\/media?parent=2400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}